FAQ

Welcome to the Lumuras FAQ. We want every part of shopping with us to feel easy, so here are clear answers to the questions we’re asked most. If you need anything else, our team is only an email away.

Orders & delivery

How long will it take to receive my order?

Here are our estimated timelines:

For more details, please review our Shipping Policy.

Do you offer free shipping?

Yes — we offer free shipping on all orders within the United Kingdom, with no minimum spend. For more information, please see our Shipping Policy.

Do you ship internationally?

No. At this time, we ship exclusively within the United Kingdom.

How can I track my order?

Once your order has shipped, we’ll email you a tracking number. You can follow your parcel at any time using our Track Your Order page.

Returns & refunds

What is your return policy?

We offer a simple, hassle-free return process. You have 30 days from the day you receive your order to return items. Full details can be found in our Refund Policy.

What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost to you. Please contact us within 30 days of receiving your order. For full details, see our Refund Policy.

When will I receive my refund after returning a product?

Once your return has been received and inspected, your refund will be processed. Refunds are initiated to your original payment method within 7 business days, with the time to appear depending on your payment provider. For more information, see our Refund Policy.

Do you offer any warranties or guarantees?

Yes — every order is backed by our 30-day guarantee. If an item arrives defective, we’ll replace it free of charge, and you’re welcome to return any item within 30 days. For full terms, please refer to our Refund Policy.

What is the process for exchanging a product?

The simplest way to exchange an item is to return the original for a refund and place a new order. Full return instructions are outlined in our Refund Policy.

Ordering

Can I cancel my order after it’s placed?

Yes. We offer a 24-hour cancellation window. To cancel within this timeframe, please contact our support team as soon as possible and, if your order hasn’t yet been dispatched, we’ll cancel it for you.

Can I place a bulk order for my business or organisation?

Yes, bulk orders are available. Please contact our customer support team and we’ll be glad to help with pricing and details.

About us & support

Where is Lumuras located?

Lumuras is a United Kingdom-based online business, offering a curated selection of high-quality products with shipping available within the United Kingdom.

Do you have a physical store location?

No. We’re an online-only store, which allows us to offer competitive pricing and a wider selection.

How can I contact customer support?

You can reach our support team through our Contact page, or by emailing us directly at info@lumuras.com. We do our best to answer within 24 hours.