Privacy policy

Last updated: 21 June 2026

This policy explains what personal information Lumuras collects, why we collect it, and the choices and rights you have. We’re committed to protecting your privacy and handling your data responsibly, in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Lumuras is a trading name of TRUVIAN LTD, the data controller responsible for your personal information. Our contact details are at the bottom of this page.

The information we collect

• Order and contact details — your name, delivery and billing address, email address and phone number.
• Payment information — handled securely by our payment providers. We don’t store your full card details ourselves.
• Account details — if you create an account, the information you choose to save.
• Communications — messages you send us by email or through our contact forms.
• Technical and usage data — information about how you browse our site, collected through cookies and similar technologies.

How we use your information

• process and deliver your orders, and keep you updated about them;
• provide customer support and respond to your enquiries;
• prevent and detect fraud, and keep our store secure;
• meet our legal and tax obligations;
• improve our products, website and service;
• send you marketing emails, where you’ve agreed to receive them.

Our legal bases

• Performance of a contract — to process and fulfil your order.
• Legitimate interests — to run, protect and improve our business, in a way that respects your rights.
• Consent — for marketing emails and non-essential cookies, which you can withdraw at any time.
• Legal obligation — to keep accounting and tax records as required by law.

Sharing your information

We only share your information where it’s necessary to run our store. This may include:

• our e-commerce platform and hosting provider (Shopify);
• payment providers who process your payment securely;
• fulfilment and shipping partners, including Royal Mail and DHL, who prepare and deliver your order;
• email and marketing tools we use to communicate with you;
• analytics providers who help us understand how our site is used;
• professional advisers, or authorities, where we’re legally required to.

We never sell your personal information.

International transfers

Some of our providers are based outside the UK. Where your information is transferred internationally, we take steps to ensure it’s protected by appropriate safeguards, such as approved data transfer agreements or an adequacy decision.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out above, and to meet our legal obligations — for example, we’re required to keep order and tax records for several years.

Cookies

Our site uses cookies and similar technologies to make it work properly, remember your basket, and — with your consent — to measure performance and support marketing. You can manage your preferences through our cookie banner or your browser settings.

Your rights

• access the personal information we hold about you;
• ask us to correct information that’s inaccurate or incomplete;
• ask us to delete your information, in certain circumstances;
• restrict or object to how we use your information;
• request a copy of your information in a portable format;
• withdraw your consent at any time, where we rely on it.

To exercise any of these rights, please email us using the details below.

Complaints

We hope to resolve any concern you have about your privacy directly. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.